Refund policy

We only accept returns or offer refunds/replacements if:

Your order arrives damaged, or
You receive the wrong item.

To qualify, you must contact us within 48 hours of receiving your package and provide clear photo proof of the issue.

If the incorrect item was sent, customers will be required to return the mistakenly received item before a replacement or refund is processed.

Eligible customers may choose between:
• Receiving the correct replacement item
• Receiving a refund

Please note that we are unable to accept returns for reasons such as ordering the wrong phone model, change of mind, or general wear and tear.

This policy helps us ensure fairness while continuing to provide quality products and service 💌